Thank you for choosing the CLAC Programme. We are committed to delivering high-quality education and training in dispute resolution and arbitration. To ensure fairness and clarity for all our participants, please review our policy regarding course cancellations, refunds, and deferments below.

1. Refund Tiers & Eligibility

Refunds are calculated based on the precise time your formal cancellation request is received relative to the course schedule:

• 100% Total Refund: Granted if the cancellation request is submitted before the course’s official start date.
• 50% Partial Refund: Granted if the cancellation request is submitted after the course has started, up to the conclusion of the 2nd lecture.
• No Refund: No refunds will be issued for cancellations made after the start of the 3rd lecture, as course materials and administrative resources will already have been fully allocated.

2. Postponement & Shifting Rounds

We understand that unexpected scheduling conflicts can arise. If you are unable to complete the current course, you may request to defer your studies:

• To postpone your current subscription or shift your enrollment to a future round, please contact our administration directly.
• Contact Number: +20 106 728 8141 (Available via phone or WhatsApp).
• Note: Postponement requests are subject to seat availability in the upcoming rounds.

3. Processing Times & Methods

• All approved refunds will be transferred directly back to the participant’s bank account.
• Please allow approximately 14 business days from the date of approval for the funds to successfully reflect in your account. Processing times may vary slightly depending on your bank’s specific clearing procedures.

4. How to Submit a Request

To officially request a cancellation or refund, participants must submit their request in writing to our official support email at [clacprogramme@gmail.com]. This ensures your request is time-stamped and falls within the appropriate refund tier.